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Privacy

Privacy and cookies

Last updated 10 November 2026

What we keep about you, why, who sees it and for how long, in plain English. The short version: only what we need to quote, build and look after your pod, never sold, and no tracking cookies.

Who we are

Habitat1 Ltd. We decide how the details on this site are used, which makes us the controller under UK data protection law.

Anything about your details, including any of the requests below, goes to [email protected].

What we keep, and why

When you get in touch

Booking a site visit, sending us a design or using the contact form gives us your name, postcode, email, phone number, when you’d like a call, your message and the pod you’re asking about. We use them to reply, arrange a survey and quote. Each enquiry opens a conversation on the site, and we email you a private link to it. We keep this because you asked us to act on it, the steps before a contract.

Your account

Your name, email and password. The password is stored scrambled, so nobody here can read it. We use your account to show you your order, documents and messages.

Your order

The address the pod goes to, the specification you choose, survey and installation dates, payments, the documents we issue and what we say to each other. We need these to make, deliver and install your pod and to look after the warranty, and the law requires us to keep financial records.

Emails

We email you about your enquiry, account and order: replies, password links, order updates and documents. We only send news and offers if you ticked the box or joined the newsletter, and you can stop them at any time by telling us.

The village

If you publish a pod to the village, the name you give it and the username you choose are shown to everyone. To stop the village being flooded, we also keep a one-way code made from your internet address. It can’t be turned back into the address.

Visits to the site

We count visits ourselves, without cookies. We record which pages are viewed, the site you came from and the country, against a code made from your internet address and browser that changes every day and can’t be traced back to you. Your internet address itself isn’t stored. Browsers that send Global Privacy Control or Do Not Track aren’t counted at all. We do this in our legitimate interest in knowing which pages are useful.

Checking your site for planning

The planning checker on this site works in your browser: nothing you put into it is sent to us. When we check a site for you after an enquiry, we look its postcode up on postcodes.io, a free public service, and its location on the government’s Planning Data service.

Who else sees it

We never sell your details or pass them on for anyone else’s marketing. They go only to:

  • MailJunky, who send our emails, and our hosting provider, who run the site and its database. Both work only on our instructions.
  • The people who deliver and install your pod, such as hauliers, crane hire and groundworkers. They get only what they need for the day: the address, the access and a name and number to call.
  • A finance provider, only if you ask to apply for finance with them.
  • Anyone the law requires, such as HMRC, or the police with a proper request.

Where any of them handle your details outside the UK, we make sure they’re protected as UK law requires: in a country the UK recognises as safe, or under the ICO’s approved contract terms.

How long we keep it

  • An enquiry that doesn’t become an order: two years from the last time we spoke.
  • An order, its account and its messages: for as long as the warranty runs, then six years more, the time a claim can be brought and HMRC asks us to keep records.
  • The newsletter: until you leave it.
  • Counted visits: 13 months.
  • A village pod: until you ask us to take it down.

Your rights

You can ask us to:

  • show you what we hold about you, and send you a copy;
  • correct anything that’s wrong;
  • delete it, where we don’t need to keep it for your order or by law;
  • stop using it, or stop using it while something’s put right;
  • stop sending you news and offers, whenever you like.

Email [email protected]. It costs nothing, and we’ll answer within a month. If you’re unhappy with how we’ve handled your details, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113, though we’d like the chance to put it right first.

Cookies

We don’t use advertising or tracking cookies, and nothing from anyone else is loaded that would set them. That’s why there’s no cookie banner. What the site does keep in your browser:

  • Signing in. Two cookies that protect the sign-in form against forgery, set when a page first loads, and one that keeps you signed in once you do. They say nothing about who you are, and accounts can’t work without them.
  • Village likes. A cookie listing the village pods you’ve liked, so a like counts once. It’s only set when you like one, and lasts a year.
  • The village. The username you publish with and your view settings, kept in your browser’s storage so you don’t have to choose them again. They never leave your device.

You can clear all of these in your browser’s settings at any time.

Changes to this notice

When we change what we do with your details, we’ll change this page and the date at the top. If the change matters to an order you have with us, we’ll tell you. The terms of use cover the rest of using the site.